The Challenge

Derby City Council were undertaking a major VOIP installation during the implementation of an ambitious communications strategy. The project had been approved with the expectation that the new platform would not only introduce new facilities and support for new networking practices, but that the platform would fund itself through reduced ongoing costs.

The key to achieving these savings, were significant reductions in PSTN lines and fixed/mobile call charges.

The Response

Ayudar were commissioned to select the public network best able to meet their stringent requirements for cost, current and future facilities and not least, stable service delivery within the extremely challenging time-scales the project demanded.

Ayudar managed the whole process from end to end, we collaborated closely with the Council to convert their requirements into a commercial tender, issued it to suppliers, managed the many requests for additional information and performed the detailed evaluation of the responses.

Following detailed analysis of the various offers, we were able to recommend a supplier that met all of the Council's needs.

The Result

Ayudar were able to obtain the very best call rates, service charges and terms and conditions for the Council, we achieved costs that were significantly (approaching 40%) lower than the OGC negotiated "standard" Public Sector charges.

The supplier that we selected was also able to meet the challenging time-scales required and the levels of service required.

The service was delivered to schedule and Derby City Council are now enjoying the cost (and other) benefits resulting from a highly customised procurement exercise.

The Conclusion

The "one size fits all" philosophy that is appropriate to many areas of procurement seldom provides the optimum solution within the more complex Telecommunications arena.

Factors such as an Organisation's calling patterns are often unique and will be taken into account by Network Operators whilst formulating offers of rates.

Derby Council decided to deploy Ayudar to obtain a solution that met their unique requirements and as a result derived significant additional benefit.

Based on over 20 years of experience, we believe that we can secure similar benefits for your company.