Having considerable experience in the design
and optimisation of call and contact centre’s including multi
site and virtual contact centre’s, Ayudar can assist with
a specification, produce a design and manage the procurement process.
For established centre’s we can analyse your centre’s
activity and assist with optimisation.
Our expertise can also assist with marketing. The usual analysis
tools such as BT Inbound Architect will provide details of how many
calls you receive, how many are successful and how many fail. We
have developed bespoke software to go a stage further to determine
how many unique callers you are dealing with.
Example, BT Inbound Architect tells you only that there were 1000
failed call attempts but not if this was 1000 customers or 1 customer
phoning 1000 times.
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